Customer Support

Have a question or running into an issue?
Check the help topics below or contact us by email.

Check your subscription status and billing information.

Restore eligible subscriptions and purchases made with your Apple Account.

Learn how to delete your Master Han account and saved data.

Learn how photos used for Face Reading are processed and deleted.

Frequently Asked Questions

Master Han is a Korean life guidance app inspired by Saju, Five Elements, face reading, compatibility, and reflective personal guidance.

It helps you understand your patterns, relationships, and choices in life's unclear moments.

Master Han is designed for entertainment, cultural exploration, and self-reflection.

No.

Master Han does not make definitive predictions or guarantee specific outcomes.

Saju readings are provided as one perspective for exploring your personality, relationships, life patterns, and the choices in front of you.

No.

Photos used for Face Reading are processed only for the requested analysis and are not stored once the analysis is complete.

They are not used for identity verification, medical assessment, advertising, or personal identification.

You can view or cancel your subscription at any time through your Apple Account.

Go to:

iPhone Settings → Apple Account → Subscriptions → Master Han

If you cancel, you can continue using your subscription until the end of the current billing period. It will not renew after that.

Profile → Restore Purchases

Any eligible subscriptions and purchases will be restored.

Yes.

You can delete your account and saved data directly in the app.

Profile → Delete Account

If you need help deleting your account, contact us at support@master-han.app.

Yes. Master Han uses AI to explain Saju results in clear, natural language and to respond to your questions.

Your Four Pillars chart is calculated separately on our server using traditional Saju principles. AI does not create or modify your birth chart.

First, check your internet connection and try again.

If the issue continues, email support@master-han.app with:

Face Reading photos are not stored after analysis

Photos are processed only for the Face Reading you request.

We don’t present the future as fixed

Saju is offered as one perspective for reflecting on yourself and the patterns in your life.

Manage subscriptions directly through Apple

Check your subscription status or cancel anytime through your Apple Account.